RETURNS POLICY

We want you to be completely happy with your new VOUR Hair extensions, so we offer a 30 day return or exchange from the date you receive of any hair extension product that is still in its original ties and packaging. We do not accept returns after the hair has been applied to the new wearer (unless a manufacturer’s fault arises) or due to improper application or poor maintenance.

All hair is sold on the condition that the purchaser thoroughly checks the hair to ensure satisfaction with the quality BEFORE it is applied to the wearer and BEFORE the bands are removed.

Please check the hair immediately after you receive your order and make contact with our customer service team on hello@vourhair.com.au if you are unsatisfied with the product for any reason.

VOUR Hair does not accept returns after 30 days of purchase.

FAQ’S

  • We understand it is sometimes difficult to choose the correct colour online; therefore we are pleased to offer a simple exchange process.

    Please note that from time to time there may be variations in colour batches which are beyond our control.

    Simply email us at hello@vourhair.com.au with your order number and our friendly customer service team will advise you of our return address and once we receive your item, we will process the exchange free of charge.

  • If you have released the ties that hold the hair extensions in place, you are unable to return the product for a refund or exchange. It is very easy to check the colour without removing these ties, so please do so to ensure you can return if you wish. If you wash, colour or tamper with the hair in any way it cannot be returned/exchanged. We do not allow opened products to be returned as a matter of hygiene. We cannot refund or exchange ANY item that has been removed from its ties or tampered with in any way.

    If you wait more than 30 days after the item is officially delivered by the courier you cannot return/exchange.

  • For our Australian customers, we recommend using an Australia Post Express Satchel when sending the hair extensions back. This method provides a tracking number which is important as we cannot be responsible for any lost returns. Please note that postage for returns will be at your own cost.